Shipping policy

By placing an order, you acknowledge and accept the following policies, designed to clarify our shipping processes and expectations.

A. Shipping Costs

Shipping fees are calculated at checkout based on order size, weight, and destination. View exact costs before finalizing your purchase.

B. Transit, Handling & Cut-Off Times

  • Transit Time: 3–5 business days (Mon–Fri)
  • Order Cut-Off: 5:00 PM EST (New York time)
  • Handling Time: 1–2 business days (Mon–Fri)

C. Delivery Carriers

We use UPS, USPS, or FedEx for fulfillment, selecting carriers based on efficiency and destination.

D. Address Changes

  • In Transit: Address changes are unavailable after shipping.
  • Within 24 Hours of Ordering: Contact [email protected] to request changes.

E. Cancellations

  • Before Dispatch: Cancel orders at any time.
  • After Dispatch: Refer to our Refund Policy for post-shipping adjustments.

F. Damaged Parcels

  • At Delivery: Reject the package and contact customer service.
  • Unattended Delivery: Contact us for next steps if the parcel is damaged.

G. Manufacturer Direct Shipping

For orders fulfilled by manufacturers:

  • Method: Standard economy ground service (carrier varies by manufacturer).
  • Processing: 1–2 business days (possible delays due to third-party coordination).
  • Transit: 1–5 business days (depends on manufacturer location).
  • Tracking: Sent via email after dispatch.
  • Updates: We’ll notify you of any delays affecting your order.

Note: Manufacturer Direct Shipping involves external partners, and some processes are beyond our direct control. Thank you for your understanding.

H. International Orders

This policy applies to U.S. orders. International shipments may incur additional fees (e.g., customs duties, taxes). Overseas buyers are responsible for complying with their country’s import regulations and associated costs.

I. Tracking Information

A tracking number will be emailed to you after dispatch. For issues or status updates, contact [email protected].

J. Customer Support

For shipping, order, or policy inquiries, email [email protected]. We’re committed to providing timely assistance.

Policy Updates

We may update this policy as needed. The latest version will be posted on this page. Continuing to order signifies acceptance of any changes.